Help Center
Product Information
What materials are used in the magick tumbler and Magick Bowl & Lid
The Magick Tumbler and Magick Bowl & Lid are made from metal and plastic, all of which are BPA-free and environmentally friendly.
Are your products safe for the dishwasher?
Yes, the Magick Tumbler and Magick Bowl are dishwasher safe. However, we recommend hand washing the Magick Lid to ensure its longevity.
How should I care for my Magick Creations kitchenware?
We recommend handling all of our products with care. For best results, follow the cleaning instructions provided, such as hand washing certain parts.
Ordering and Payment
What payment methods are accepted on Magick Creations?
We accept most payment methods through Stripe, ensuring a secure and convenient checkout process.
Can I modify or cancel my order after placing it?
Yes, you can modify or cancel your order after placing it. Please refer to our standard policy for detailed instructions.
Shipping
What are the shipping options and costs?
We offer standard shipping, and all shipping is free of charge.
How long does it take for my order to arrive?
Orders typically arrive within 2-5 business days, depending on your location.
Do you offer international shipping?
Not currently. We are focusing on domestic shipping at this time.
Returns and Exchanges
What is your return policy?
We offer free replacements for product defects. For other returns, please contact our support team for assistance. We aim to make our return policy straightforward and customer-friendly.
How can I initiate a return or exchange if I am not satisfied with my purchase?
Please reach out to our support team or submit a ticket through our website to initiate a return or exchange.
Promotions and Discounts
How can I stay updated on special offers and discounts?
Subscribe to our newsletter to receive updates on the latest offers and discounts.
Are there any discounts available for first-time customers?
Yes, we offer special discounts for first-time customers. Subscribe to our newsletter to receive your discount code.
Newsletter and Launch Information
How can I subscribe to the Magick Creations newsletter?
You can sign up for our newsletter at the bottom of every page on our website or through various sign-up options available throughout our site.
When will new products be available for purchase?
New products will be available for purchase at our launch. Stay tuned for updates by subscribing to our newsletter.
Submit a Help & Support Ticket
To assist you more efficiently, please use the Help & Support form below for any inquiries or questions regarding pending orders, including ETAs, cancellations, changes, returns, and refunds. Kindly complete all fields with a detailed description of your request and include any order or ticket numbers for reference.